99xo Terms and Conditions
— Know the Rules Before You Play

1. Acceptance of Terms

By accessing the 99xo website, registering an account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. These Terms apply to all users of the platform regardless of how they access it — whether through a desktop browser, mobile browser, or any other device.

These Terms should be read alongside the 99xo Privacy Policy and the Responsible Gaming guidelines, which form part of the overall agreement between you and 99xo. If there is any conflict between these documents, these Terms and Conditions take precedence unless otherwise stated.

If you are acting on behalf of another person or a business entity, you represent that you have the authority to bind that person or entity to these Terms. In practice, 99xo accounts are personal accounts only — corporate or shared accounts are not permitted.

2. Eligibility

To register and use the 99xo platform, you must satisfy all of the following eligibility conditions at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age. The 99xo platform is strictly for adults. We do not accept registrations from minors and any account found to have been opened by a person under 18 will be closed immediately.
• You must be registering and using the account as an individual acting on your own personal behalf — not as a representative of a third party.
• You must not already hold an active 99xo account. Only one account is permitted per person, per household, per device, and per payment method.
• You must not be on any self-exclusion list maintained by 99xo. If you have previously self-excluded, you are not eligible to register a new account until any applicable exclusion period has elapsed and formal reinstatement has been completed through our support team.
• You must provide accurate and truthful information at registration. Providing false details — including a false date of birth or name — is a breach of these Terms and grounds for immediate account closure.

3. Account Registration

Registration on 99xo is free. To create an account, you will be required to provide certain personal details including your name, date of birth, mobile number, and a chosen password. You are responsible for ensuring that all information provided is accurate, current, and complete.

Your account credentials — particularly your password — must be kept confidential. Do not share your login details with anyone. 99xo support staff will never ask for your password. If you believe your account has been accessed by someone else, contact our support team immediately so we can secure your account.

You are responsible for all activity that occurs under your account while it is logged in, whether or not you personally authorised that activity. 99xo cannot be held responsible for losses arising from unauthorised access to your account that results from your failure to keep your credentials secure.

• Only one account is permitted per person. Creating multiple accounts — whether under the same or different names — is a violation of these Terms.
• Accounts are non-transferable. You may not sell, transfer, or assign your account or any account balance to another person.
• 99xo reserves the right to refuse registration at its discretion without being required to provide a reason.
• You must notify 99xo promptly if any of your registered details change, particularly your mobile number or payment account details, to ensure your withdrawals are processed correctly.

4. Deposits

All deposits on 99xo are made in Pakistani Rupees (PKR). The platform supports deposits via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other approved mobile wallets. The available methods and any applicable minimum or maximum deposit amounts are displayed in the Deposit section of your account.

Deposits must be made from a payment account that is registered in your own name. 99xo does not accept deposits from third-party accounts — for example, a JazzCash account registered to a family member. Any deposit identified as originating from a third-party account may be returned and the associated account suspended pending investigation.

• 99xo does not charge a fee on standard deposits. However, your bank or mobile wallet provider may apply their own transaction charges — these are outside 99xo's control.
• Deposits are typically credited to your 99xo balance within seconds for JazzCash and Easypaisa. Bank transfer timelines may vary.
• If a deposit is not reflected in your account within the expected timeframe, contact support with your transaction reference number for investigation.
• 99xo reserves the right to request source-of-funds documentation for large or unusual deposits as part of its internal controls.

5. Withdrawals

Withdrawals are processed back to the same payment method used for the most recent deposit, in PKR. This policy exists to maintain payment security and prevent misuse. You cannot withdraw to a different account or payment method than the one used to deposit without contacting support and completing any required verification steps.

Withdrawal processing times depend on your VIP tier. Standard processing applies for Bronze tier; Silver and Gold members benefit from priority processing; Elite VIP members receive express withdrawals typically processed within minutes during operating hours.

• Withdrawals are subject to identity and account verification. If your account has not yet been verified, you may be asked to submit documentation before your first withdrawal is processed.
• Bonus funds and funds derived entirely from bonus play are subject to the wagering requirements described in the Bonuses section below before they can be withdrawn.
• 99xo does not charge a withdrawal fee on standard transactions. As with deposits, your own bank or wallet provider's charges are beyond our control.
• Withdrawals may be delayed if there is an ongoing investigation into your account's activity. 99xo will notify you if this is the case.
• Minimum withdrawal amounts are displayed in the Withdrawal section of your account and may vary by payment method.

For more detail on withdrawal processing timelines and methods, visit the Withdrawal page.

6. Bonuses & Promotions

99xo offers a range of promotional bonuses to both new and existing players. These may include welcome bonuses, deposit match bonuses, free spins, tournament prizes, and other time-limited promotional offers. Each promotion has specific terms — including eligibility requirements, minimum deposit amounts, eligible games, wagering requirements, and expiry dates — which are stated on the relevant promotion page.

By opting into a promotion, you agree to the specific terms of that promotion in addition to these general Terms and Conditions. In the event of any conflict between the promotion-specific terms and these Terms, the promotion-specific terms apply to that promotion only.

• Wagering requirements specify how many times a bonus amount (or bonus plus deposit amount, as stated) must be wagered before any winnings derived from that bonus can be withdrawn. The applicable multiplier is stated on each promotion.
• Different game types may contribute differently toward wagering requirements — for example, slots typically contribute 100% while live casino games may contribute a lower percentage. Contribution rates are listed on each relevant promotion.
• Bonuses are credited to a separate bonus balance and are used after your real-money balance is exhausted, unless stated otherwise on the promotion.
• 99xo reserves the right to withdraw, modify, or cancel any promotion at any time. If a promotion is cancelled after you have already opted in and begun wagering, your progress toward the wagering requirement up to that point will be honoured.
• Abuse of promotions — including opening multiple accounts to claim the same bonus, using bonus funds in a way designed to exploit wagering requirements, or any other pattern identified as bonus abuse — will result in the cancellation of the relevant bonus and may lead to account suspension.

7. VIP Programme

The 99xo VIP Programme has four tiers: Bronze, Silver, Gold, and Elite. All registered players are automatically enrolled at Bronze tier upon account creation — there is no opt-in required. Tier progression is based on total wager volume over a rolling period, with thresholds displayed on the VIP page.

Each tier provides increasing benefits including weekly cashback on net losses (credited every Monday in PKR), faster withdrawal processing, higher deposit and withdrawal limits, exclusive promotions, and — at Gold and Elite tiers — dedicated account management.

• VIP cashback is calculated on net losses within the calendar week (Monday to Sunday) and credited to your real-money balance the following Monday.
• Cashback carries no wagering requirement. It is available for immediate withdrawal or play.
• Tier status is reviewed on a rolling basis. If your wager volume falls below the threshold for your current tier, your tier may be adjusted downward at the next review. You will be notified before any downgrade takes effect.
• 99xo reserves the right to modify VIP tier thresholds, benefit rates, and programme structure. Changes will be communicated with reasonable notice via the platform or by email.
• VIP benefits are non-transferable and apply only to the account holder.

8. Betting & Gaming Rules

All sports betting markets — including cricket, PSL, T20 internationals, football, and esports — are governed by the specific rules of the relevant market, which are displayed at the time of bet placement. General betting rules that apply across all sports markets on 99xo include the following:

• Bets are final once confirmed. You cannot cancel or amend a bet after it has been accepted by the platform except where a Cash Out option is specifically available and you choose to use it before the relevant event concludes.
• In the event of a match abandonment or postponement, bets will be settled in accordance with the rules displayed for that market. For cricket, if an official result is declared by the relevant governing body, that result stands for settlement purposes.
• Odds are subject to change up to the point of bet acceptance. The odds displayed at the time your bet is confirmed are the odds that will apply to settlement.
• Minimum and maximum stake amounts per bet are displayed within the betting interface and may vary by market.
• 99xo reserves the right to limit the maximum payout on any single bet or combination of bets. Applicable payout limits are stated in the betting interface.
• In the event of a technical error resulting in an incorrect price or settlement, 99xo reserves the right to void the affected bets and return stakes.

For casino games, slots, bingo, and other gaming products, the rules of each individual game apply as displayed within the game interface. Game outcomes are determined by certified random number generation systems. 99xo does not have the ability to influence individual game outcomes.

9. Fair Play & Fraud Prevention

99xo is committed to maintaining a fair gaming environment for all players. The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant authorities:

• Using automated betting software, bots, scripts, or any other tool that places bets or plays games without direct manual input from the account holder.
• Exploiting software bugs or errors in pricing — whether in the casino, slots, bingo, or sports betting sections — to generate artificial or disproportionate returns.
• Colluding with other players to influence game or match outcomes.
• Money laundering or using the platform to process funds from illegal sources. All deposits are subject to anti-money-laundering monitoring.
• Opening multiple accounts to claim the same promotion more than once, or to circumvent limits applied to a suspended or restricted account.
• Using stolen, cloned, or unauthorised payment methods to fund an account.

If you suspect another player of fraudulent or unfair activity, please contact our support team. All reports are treated in strict confidence.

10. Account Suspension & Closure

99xo reserves the right to suspend, restrict, or permanently close any account at its discretion where there are reasonable grounds to do so. Circumstances that may lead to account action include — but are not limited to — breach of these Terms, suspected fraud, failure to complete identity verification, or failure to meet eligibility requirements.

• Where an account is closed due to a breach of these Terms, any balance remaining in the account — including both real-money and bonus balances — may be forfeited depending on the nature of the breach.
• Where an account is closed for administrative reasons unrelated to a breach (for example, at your own request), any real-money balance will be returned to your registered payment method after identity verification is completed.
• Account suspensions pending investigation are typically resolved within five to ten business days. During a suspension, you will not be able to log in, deposit, withdraw, or place bets.
• You may close your own account at any time by contacting our support team. Closure requests are processed within 48 hours.

11. Privacy & Data

99xo collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection and use of your data as described in that policy.

Your personal data is used to operate your account, process transactions, verify your identity, detect fraud, personalise your experience, and communicate with you about your account and relevant promotions. 99xo does not sell your personal data to third parties.

You have the right to request access to the personal data 99xo holds about you, and to request correction of any inaccurate information. To exercise these rights, contact our support team at [email protected].

12. Responsible Gaming

99xo takes responsible gaming seriously. The platform provides a range of tools to help you manage your gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion. These tools are accessible directly from your account settings without requiring you to contact support first.

• Deposit limits allow you to cap the amount you can deposit per day, week, or month in PKR. Limits take effect immediately when set and can only be increased after a 48-hour cooling-off period.
• Session time limits allow you to set a maximum duration for each gaming session. You will receive a notification when your limit is approaching.
• Self-exclusion allows you to block your own account for a fixed period or permanently. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. To apply a self-exclusion, go to your account settings or contact support.

Gaming should be entertaining and affordable. We encourage all players to set a monthly PKR budget, treat gaming as a leisure expense rather than a source of income, and to use the responsible gaming tools available to them. For more guidance, visit the Responsible Gaming page.

13. Changes to These Terms

99xo reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, we will notify active players via a notification within the platform or by email to the address registered on your account. The updated Terms will display a revised "Last updated" date at the top of this page.

Continued use of the 99xo platform after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you should close your account before the changes take effect. Your real-money balance will be returned in accordance with the closure procedure described in Section 10.

We recommend checking this page periodically — particularly during PSL season or other periods when we may be running new promotional structures that come with updated terms.

14. Contact Us

If you have any questions about these Terms and Conditions, need clarification on a specific rule, or want to raise a dispute regarding your account or a betting outcome, our support team is available around the clock.

• Live Chat: Available 24/7 within your logged-in 99xo account. Average response time under two minutes during peak hours.
• Email: [email protected] — we aim to respond to all email queries within four hours during normal operating hours.
• VIP Account Manager: Gold and Elite VIP members can reach their dedicated account manager directly for escalated queries and disputes.

For disputes related to game outcomes or bet settlement, please raise a complaint via live chat or email within 30 days of the event in question. Complaints raised after this period may not be investigated.

You may also find answers to common questions in our FAQ section, which is updated regularly.